Casino / Live
This page sets out exactly what information we collect when you access the gempak77 lobby, how we use it, and the choices you have over your own records. Everything described here applies to accounts accessed where local law permits.
When you open an account with us, we collect the details you enter during registration — your name, contact address and the credentials you choose. Each time you load funds using Boost, GrabPay or Bank Transfer, a transaction record is created and linked to your account wallet. We retain this so your balance history is accurate and retrievable at any time through the account dashboard after login. Beyond registration fields, we collect device signals such as browser type, operating system and the IP address associated with your session. These are used to detect unusual access patterns and to keep your account session consistent across devices — not to build a commercial profile. Cookies on the gempak77 site remember your lobby preferences, session state and previously viewed game categories. You can adjust cookie permissions through your browser settings; doing so may affect how certain lobby filters or remembered preferences behave during your next session. We do not sell personal data to third parties. Data shared with payment processors — including the rails that handle Boost, GrabPay and Bank Transfer — is limited to what those processors need to complete a transaction. Availability of this policy and its protections depends on local law and eligible regions.
Not every activity connected to your account falls under the same data handling rules. The four areas below clarify what sits inside this policy, what sits outside it, and where the boundary lies between our obligations and those of a third party.
Login events, session tokens and account-profile changes are fully within scope. We log when an account is accessed, from which device type, and whether the session ended normally or timed out. These records support account security and are visible in your account activity log after login.
Deposits and withdrawal requests made through Boost, GrabPay or Bank Transfer generate a record on our side. We hold the transaction reference, amount, timestamp and status. The payment processor holds its own separate record; this policy covers only the record on our account system.
Browsing the lobby — moving between slot categories, opening a game from studios such as Pragmatic Play or Habanero, or loading a live table — produces session data we use for lobby performance. No personally identifying data is attached to individual game views unless you are logged in.
Links to external payment pages or identity verification flows leave the gempak77 environment. Once you are on a third-party page, that party's own privacy policy governs your data. We have no access to data entered on external pages and make no representation about how third parties handle it.
Your account data is not locked away from you. After logging in, the account dashboard shows your profile fields, transaction history and active session devices — all of which reflect what we currently hold. If a name, contact detail or linked payment method is recorded incorrectly, you can edit most fields directly from the profile section without contacting support. For fields that require identity verification before they can be changed — such as a registered mobile number tied to a Boost or GrabPay wallet — the account page shows the verification steps required to proceed. We aim to process data correction requests within the period stated in our current policy version, which is displayed in your account dashboard after login. If you believe data is being processed in a way that does not match what is described here, reach out through the contact paths in the Support section of this page. We will acknowledge the query and respond with the relevant detail.
Log into the account dashboard to see the personal details and transaction records currently held against your account. The dashboard reflects live data — no separate request is needed to view your own profile fields, wallet history or active sessions.
Most profile fields can be edited directly. Where a field is locked pending identity verification — common for payment-linked mobile numbers — the account page shows the exact steps needed. Follow the on-screen fields and verification instructions shown there.
If a section of this policy is unclear or you want to know more about a specific record we hold, contact us through live chat or the support email listed in the Support section below. Name the specific record or data type so we can respond with the relevant detail.
Account closure requests that include a data removal component are handled through the support team. Where local law and eligible region rules permit removal, we follow them. The timeline and scope of any removal will be confirmed in writing before the action is taken.
If this policy raises a question that the account dashboard does not answer, these are the contact paths. State the nature of the data concern clearly so the right team handles it from the first message.
The live chat window is accessible from within your logged-in account. For privacy queries, start the chat and state that it relates to a data or privacy matter — this routes the conversation to the account team rather than general lobby support.
For written privacy requests — data correction, removal or a formal question about how a specific record is used — email the support address shown on the Contact page. Include your registered account identifier so the team can locate the correct records quickly.
The account dashboard after login shows the current state of your profile data, transaction records and active sessions. Many privacy questions can be answered by reviewing what is already visible there before a support contact is needed.
Understanding our approach to data protection means knowing where each category of data lives and how long we keep it. Session cookies expire when the browser closes unless you choose to stay logged in. Account profile data is retained while your account remains active. Transaction records linked to Boost, GrabPay and Bank Transfer are held for the period required by our operational records policy, which is stated in the current version of this document shown in your account dashboard.
Account profile information, session records and transaction history are stored on secured servers. Access to these stores is restricted to the teams that need it to operate the platform and respond to account queries. No marketing or analytics vendor receives your full account record.
We use session cookies for lobby state and preference cookies for remembered filters. You can clear or block cookies through browser settings at any time. Blocking preference cookies means the lobby will not remember your last-viewed category or table filter between sessions.
Each login session is tied to the device and IP at the point of authentication. If a session is opened from an unrecognised device, the account page flags it in the active sessions list. From there you can end any session that you did not start — no support contact required.
When this policy changes in a material way, the updated version is posted here and the date at the top of the page reflects the revision. Continuing to use the account after a revision is posted constitutes acceptance of the updated terms. Check this page periodically to stay current.
The questions below cover what account holders most commonly ask about data handling, rights and contact options under this policy. If your question is not here, reach out through live chat or the support email.
We collect the details you enter at registration — name, contact address and login credentials. Once active, the account also holds session records, device signals and a transaction history tied to payment methods such as Boost, GrabPay and Bank Transfer. All of this is described in the Details section above.
Yes. Log in and open the account dashboard. Your profile fields, wallet transaction history and active session list are all visible there. Most data questions can be answered from the dashboard alone without raising a support request.
Open the profile section of your account after logging in. Fields that can be edited appear as active inputs. For payment-linked fields — such as a mobile number tied to a GrabPay or Boost wallet — the page shows the verification steps required before the change is accepted.
Game studios supply game content to the lobby. They do not receive personal account data. Session activity logged while a game is open is held on our account system, not passed to the studio. Studios are not involved in account management, payment processing or identity records.
Contact support through live chat or email to start the account closure process. Where local law and eligible region rules permit data removal alongside closure, we follow those requirements. The scope and timeline of any removal will be confirmed in writing before the action is taken.
Session cookies expire when the browser closes. Preference cookies persist to remember lobby filters between visits. Both types can be cleared or blocked through your browser's cookie settings at any time. Blocking them may affect how lobby filters and remembered preferences behave on your next visit.